Purchase Policy

Please Note:

  • Our return policy lasts 30 days. If 30 days have passed since your purchase, we cannot offer a refund or exchange.
  • We reserve the right to withhold refunds if your original item has not reached our warehouse.
  • We are not liable for lost parcels during the return process.
  • If the item you want to exchange is unavailable, we will issue a full refund.
  • Shipping fees are strictly non-refundable.
  • If you opt for a refund via your original payment method, the refund will be split between store credits and the original payment method.
  • Voucher codes are non-refundable and cannot be re-issued. If you return an item purchased with a voucher code, only the final paid price (after the discount) will be refunded.
  • We cannot accommodate refund reversal requests if 30 days have passed from the refund date.

Pengembalian dana

1. Returns

We want you to be completely satisfied with your purchase. If you are not satisfied with the product, you may return it within 30 days from the date of purchase for a refund or exchange.

2. Eligibility for Refunds

To be eligible for a refund:

  • The item must be unused, in the same condition that you received it, and in its original packaging.
  • A receipt or proof of purchase is required.

3. Non-Returnable Items

Certain items are not eligible for returns:

  • Custom or personalized items
  • Gift cards

4. Refund Process

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5 - 7 business days.

5. Late or Missing Refunds

  • If you haven't received a refund within the stated time, please check your bank account or contact your credit card company as it may take some time before your refund is officially posted.
  • If you've done this and still haven't received your refund, please contact us at admin@gccollective.id.

7. Return Shipping

  • You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.
  • If you receive a refund, the cost of return shipping will be deducted from your refund.

8. Contact Information

For any questions regarding this refund policy, please contact us at admin@gccollective.id.

Penukaran Barang

1. Eligibility for Exchange

We offer exchanges for items that are defective, damaged, or if you need a different size or color of the same design. To be eligible for an exchange:

  • The item must be unused, in its original condition, and with all tags attached.
  • A receipt or proof of purchase is required.
  • The request for an exchange must be made within 30 days from the date of purchase.

2. Non-Exchangeable Items

Certain items are not eligible for exchange:

  • Custom or personalized items

3. Exchange Process

  • To initiate an exchange, please contact us at admin@gccollective.id with your order number and details of the item you wish to exchange.
  • Once your exchange request is approved, we will provide instructions on how to send the item back to us.

4. Availability of Replacement Items

  • Exchanges are subject to the availability of the replacement item. If the requested item is unavailable, we may offer you a refund or store credit instead.

5. Return Shipping for Exchanges

  • Customers are responsible for the shipping costs associated with returning the item for exchange.
  • If the exchange is due to a defect or mistake on our part, we will cover the return shipping costs.

6. Processing Time

  • Once we receive your item, we will inspect it and notify you of the approval of your exchange.
  • If approved, the new item will be shipped to you within 7-10 business days

7. Contact Information

For any questions or assistance with your exchange, please contact us at admin@gccollective.id.